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Can anyone explain this?

Posted: 11 Jan 2021 09:06
by Bertieone
Is there any techy's who can explain why yesterday Sunday, 10/1/21, I was locked out unable to log in on my Windows 10 laptop and yet I could log in on my old Windows 7 laptop, the same has happened this morning.

Over the last month I have been refused entry a few times and I never thought of changing laptops with a different operating system.

Any thoughts on the matter?

Re: Can anyone explain this?

Posted: 11 Jan 2021 10:45
by MaryA
Can't say I have ever come across that, how are you locked out? in other words do you have a fingerprint access or a pin?

Re: Can anyone explain this?

Posted: 11 Jan 2021 11:05
by Bertieone
Mary,

Perhaps the wrong choice of words, Locked out = couldn't log in, now here I am logged in on Windows 10 laptop and Windows 7 laptop, at least I can argue with myself.

Re: Can anyone explain this?

Posted: 11 Jan 2021 12:56
by MaryA
I would try to ask a nephew if its a computer problem but need to know in detail

Re: Can anyone explain this?

Posted: 11 Jan 2021 13:45
by Bertieone
It's the old forum problem we had when members couldn't log in on some days, I just couldn't understand why I could log in on different laptop. Laptop is fine, it doesn't happen anywhere else.

Re: Can anyone explain this?

Posted: 11 Jan 2021 17:51
by AndyJ
Bert,
I can't explain it other than to say that when most websites receive an incoming request to access a server the server then looks to see which browser and operating system the user's computer is using. The main reason for this is that in some browsers, certain non-standard code features found within a typical website won't display properly, so well-constructed websites write alternative code for the quirks found in the different browsers. I imagine something similar may also be necessary with different versions of operating systems. Whether that is behind this particular issue or not, I can't say.

Funnily enough I wasn't able to login at all this morning (nothing unusual in that unfortunately) then seeing your post here, I though about trying to login from my other computer (same browser, different operating system) It didn't work, but when I returned to my main work computer I was able to login. So in a roundabout way, you helped me again!

Re: Can anyone explain this?

Posted: 11 Jan 2021 19:08
by Bertieone
Andy,

I think it's definitely a bug in the forum software provided by phpbb, it happens often to many, nothing to do with the forum members who run this electronic wizardry. PHPBB should sort it out.

Re: Can anyone explain this?

Posted: 12 Jan 2021 08:04
by MaryA
Now I realise that you mean the forum, then yes I've had the same problem on two different laptops, however both running Windows 10.

As for PHPBB fixing the problem, we have attempted to make contact and also used their own forums to request help. but this is a software in the public domain and as such more or less down to users to run things themselves.

I am currently attempting to learn how to get around a new software, there will be some minor differences but overall hopefully it will run much more smoothly and I'll let you know as soon as I can how it's going.

Re: Can anyone explain this?

Posted: 12 Jan 2021 08:40
by Bertieone
Thank you and Godspeed.